This policy explains what personal information we collect, how we use it, and the choices you have.
1. Information we collect
Contact details (name, email, phone), shipping address, institution name if provided, order history, and payment information processed by our payment provider.
2. How we use it
To process and ship orders, send order updates, answer enquiries, provide Certificates of Analysis, prevent fraud, and meet legal obligations.
3. Payment data
Card details are handled by our payment processor, [processor name]. We do not store full card numbers on our servers.
4. Sharing
We share information only with service providers needed to run the store (payment, shipping, email) and where required by law. We do not sell personal information.
5. Cookies and browser storage
This site stores your cart and preferences in your browser so they are kept between visits. See the Cookie Policy for details.
6. Retention
Order records are kept for [7] years for tax and accounting purposes. Other information is kept only as long as needed.
7. Your rights
You can ask to access, correct, or delete your personal information by emailing info@iceelabs.com.
Contact us
Questions about this policy? Email info@iceelabs.com.